What happens if my order doesn't arrive?

Orders Placed With An Arrival Date

Babies Travel Lite tracks every order to ensure it arrives at its destination before the arrival date. If a problem comes to our attention, we make every effort to fix it before you arrive. We will ship a replacement box if your order is lost or delayed in transit. Our customers are rarely aware that there has been a problem with their order. We are committed to making sure you have your baby supplies when you arrive at your destination. Please click here to see more information about shipments lost in transit or shipments delayed in transit.

Orders Placed Without An Arrival Date

Babies Travel Lite tracks every order to ensure it arrives at its destination. If you have a problem with a missing or lost package, please contact a Babies Travel Lite representative at 888-450-5483. We will work with you and FedEx to try to resolve the problem as soon as possible. Please click here to see more information about shipments lost in transit or shipments delayed in transit.